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General Product FAQ
Personalized Candy FAQ
Ordering & Shipping
FAQ
I'd like
the same design my friend ordered but can't find it.
Email
me with your friend's name and the description of
the product. I will assist you in finding the item or
placing an order.
Are discounts
available for large quantities?
Generally, yes. Submit a custom order
request with product, size, quantity and date needed.
You will be contacted by email with pricing.
You seem
to specialize in small sizes. Why?
Supply
and demand! Most of my clients prefer smaller sizes
because they use thier products for advertising, children's
treats, invitiations or gifts. The sizes offered on
the order form are the sizes ordered most often. If
you need a larger size, simply submit a custom
order request.
Can you
make different sizes?
Yes,
most requests can be accomodated. If you need a special
size, simply submit a custom
order request for the product and you will be contacted
with a new total to accomodate your needs.
What if
I want another coordinating product?
The
wonderful thing about the order form is that it allows
you to start with your art selection and customize all
products to match at one time! If you need a special
product not listed or a special size, simply submit
a custom order request for
the product after placing your order and you will be
contacted with a new total to accomodate your needs.
Can I mix
and match ideas from your samples?
Of
course! Products are created to your specifications.
You may use your own wording or wording from any samples
shown on my site.
What is
the difference in miniature and nugget size candy bars?
At the bottom of each product order form,
there is a photo showing the two candy bars. Click
here to view product descriptions
and photos.
Do you
sell the candy already wrapped or only the wrappers?
Generally, only wrappers are sold.
This saves you shipping and labor costs. It also prevents
chocolate from melting in the mail. Large orders will
be assembled for a fee. For this service, you need to
submit a custom order request
for pricing. The only exception to this is for mintbooks.
Mintbooks will be shipped already assembled.
What if
I want another product that coordinates with my wrappers?
The wonderful thing about the order
form is that it allows you to start with your art selection
and customize all products to match at one time! If
you need a special product or a special size, simply
submit a custom order request
for the product after placing your order and you will
be contacted with a new total to accomodate your needs.
How do
I assemble my personalized candy bars?
It
is easy to wrap right over the chocolate bar! First,
start with clean, dry hands in a cool area to avoid
melting. Place the section of the wrapper with the art
on the top of the candy. Fold the the sides of the wrappers
around the candy. If applying miniature wrappers, you
will need to apply glue from a glue stick or double
sided tape in the area marked on the wrapper. Pull the
other side of the wrapper snug, lightly creasing around
the sides and overlap the area marked for gluing. Be
sure the art and text are aligned evenly and make adjustments
before final placement.
What is
the best way to store and handle the candy?
You
should avoid storing chocolate in the
refrigerator as it easily absorbs smells of food. This
also applies to storing near anything that does give
off an odor (i.e.: in a closet near laundry detergents,
paint, flowers etc.) Avoid any moisture or sudden temperature
changes.
What if
the chocolate melts?
Chocolate
melts at 87 degrees. If this should happen, simply allow
the bars to harden at a cool room temperature. DO NOT
FREEZE bars as this will cause the bars to turn white
and look like they are coated in powder. This does not
affect the taste, but it does not look appealing. Bars
can be placed in the refrigerator, but it is not necessary.
Avoid placing in the refrigerator if at all possible
after wrapping candy. Condensation can form on the wrappers
when returning to room temperature and can be unattractive.
What forms
of payment do you accept?
Visa,
Mastercard, Personal Checks, Money Orders and PayPal.
Is your
website secure to use my credit card for a purchase?
Yes, you can purchase with ease
with our secure checkout.
Is there
an alternative to paying by credit card?
Absolutely!
You may pay with your PayPal account or by mailing a
check or money order. For
your convenience, a printable Mail In Order Form will
be posted on this site in the near future. Please
be aware that mailing payment will delay delivery of
your order. Orders are not processed until payment arrives.
Use the pay by
check or money order option at checkout and send to:
Michele Barber / Chele's Treasures, P.O. Box 1701, Paris,
Tx 75461
Do you
ship outside the United States?
Not
at this time. Due to multiple requests, I hope to include
international orders in the near future.
How will
my order be shipped?
Most
orders ship via US Postal Service. UPS may be used for
large orders.
How long
will it take before I receive my order?
After
your order is processed, delivery may range from 4 to
15 business days depending on your location. Any order
that is paid by check will not be processed until the
check clears. Because of this, delivery of your order
may take longer to arrive.
What is
your Privacy Policy?
Your
privacy is respected and taken very seriously. Your
information is not sold, rented or shared with a third
party. This includes purchase history. All collected
information is used by Chele's Treasures specifically
to serve you better.
* NOTE *
The HERSHEY'S® trademark indicates
products manufactured by HERSHEY® Food Corporation.
There is no affiliation between HERSHEY® Food Corporation,
their divisions or subsidiaries and Chele's Treasures.
All designs and contents are copyrighted to Chele's
Treasures, 2002 and beyond.
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